Checking or savings account -- Managing an account -- Complaint #9312280
Complaint Overview
Complaint ID: 9312280
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: New York
ZIP Code: 11212
Date Received: 2024-06-20T12:00:00-05:00
Date Sent to Company: 2024-06-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I got scammed out of a lot of my money with chime bank. I automatically disputed those charges and they opened a case and started to investigate, in less than 24 hours they denied and closed my case. I had them reopen my case and provided evidence ( screenshots, messages etc ) to help with the investigation, they denied it again. They reopened my case XXXX more times after this and even suggested I file a police report to help with the investigation, so I did and sent it to them. Each time they reopened my case I was eligible for a temporary credit. My last rebuttal was reopened on XX/XX/year> and chime told me " The temporary credit would appear in my account on XX/XX/XXXX or before the XXXX, but it only takes 10 days if they don't find a solution '' which is also they policy. On XX/XX/XXXX which was 10 days after I called chime to give me an update on my temporary credit because I ain't get a email saying they denied it which meant they was still investigating. Chime said they would find a solution and try to Expedite it, after telling them multiple times I have rent due and bills that need to be paid, that it's past the 10 day mark and I should of received my credit until they made a final decision. On XX/XX/XXXX I get an email once again stating they denied/closed my case and no money was credited to my account.
Frequently Asked Questions
What is Complaint #9312280 about?
Complaint #9312280 was filed against Chime Financial INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-06-20T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.