Mortgage -- Struggling to pay mortgage -- Complaint #9293499
Complaint Overview
Complaint ID: 9293499
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
Sub-Issue: Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
State: Michigan
ZIP Code: 490XX
Date Received: 2024-06-18T12:00:00-05:00
Date Sent to Company: 2024-06-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I sent them {$700.00} XX/XX/XXXX for them to say I never did because they never got it, well my bank account shows where they have taken out, this all started with specialized loans servicing when they started bouncing checks back due to " they couldn't read it '' they recently said my mortgage to shellpoint mortgage who has lost that {$700.00} XXXX sent them that came up missing
Frequently Asked Questions
What is Complaint #9293499 about?
Complaint #9293499 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2024-06-18T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.