Checking or savings account -- Closing an account -- Complaint #9292961
Complaint Overview
Complaint ID: 9292961
Company: Transferwise Ltd
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Washington
ZIP Code: 981XX
Date Received: 2024-06-18T12:00:00-05:00
Date Sent to Company: 2024-06-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is the follow-up complaint to the previous complaint I filed. Wise responded that they would refund XXXX from the balance. That's not the balance I had on my personal and company balance. After closing the account Wise representative sent me the final balance statements confirming there is a total of USD {$680.00} + AUD {$16000.00} + XXXX + XXXX across my personal and company multi-currency account. In addition to that, there were XXXX additional items in the statement named " manual adjustment by Wise '' for AUD {$1500.00} and AUD {$500.00}. This adjustment was never explained by Wise and is not confirmed to be legitimately applied. These statements were finalized as well as all transactions at the moment of my account closure. Attaching the statement from the Wise representative confirming that. Nevertheless, they refunded only XXXX. On my question where is the rest of the balance gone, they replied " It looks like reversals were processed for the senders of payments to your account ''. I never authorized such reversals and none of our clients applied for such. They evaded my question to provide any tangible proof that such reversals happened, when they happened, for what transactions they happened and most importantly - who authorized such reversals as I never authorized any. Since the closure of my account in XX/XX/year> Wise never reached me in regards to any reversals and never notified me if there are any. I'm attaching the screenshots of the communication containing the statements mentioned. All this seems like a fraud operation and Wise just stealing the clients ' money. There are many evidence of such that I found on XXXX and XXXX. I talked to victims of the same situation. The process is exactly the same. We are discussing filing a collective legal suit against Wise for running such a fraudulent operation.
Frequently Asked Questions
What is Complaint #9292961 about?
Complaint #9292961 was filed against Transferwise Ltd regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-06-18T12:00:00-05:00.
How did Transferwise Ltd respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Transferwise Ltd?
Yes, visit the Transferwise Ltd company profile at readthecomplaint.com/company/transferwise-ltd to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.