Credit card -- Problem with a purchase shown on your statement -- Complaint #9283435
Complaint Overview
Complaint ID: 9283435
Company: Barclays Bank Delaware
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: South Carolina
ZIP Code: 295XX
Date Received: 2024-06-17T12:00:00-05:00
Date Sent to Company: 2024-06-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2024 I had the unfortunate to click on a link that I received which will took me to zoom video for a few minutes and I gave my inf of my credit card fewto this company name XXXX minutes later I realized that I just got scam I didnt received any invoice or receipt or perhaps any contract or merchandise so I called immediately to XXXX and said that it was fraud that was my mistake well Barclays said not to worried cancel my credit card sent me a new one I activated and I travelled out of the country 3 weeks later Barclays credit card company sent me letter said that they granted the XXXX to the company in question because I was in zoom video which I thought it was an introduction I believe but anyway in the meantime I tried to contact the company by email phone calls nothing not respond so I asked Barclays to run an investigation because Im not responsable for something I didnt receive Barclays is responsible for not complying by notify me that I had set up in my app that when I have a transaccin for more then XXXX they fail to communicate with me before released that huge amount in what ground because the company said that I was in zoom that supposed to be an introduction not reason for Barclays to believed this company and paid them XXXX now the interest and fees are out unbelievable hight and Barclay keep said that because I gave my credit card isnt considered scam they had to paid so I explained to them if you issued me a new credit card sent to me I activated why Barclays said to me not to worried about it you fail in communicated me that you had released the funds which Im not responsible out all my credit cards I received an alert I had been in business with this credit card company for the last XXXX years Barclays fail to protect my rights as a consumer and now are ruined my life my credit score was excellent and now Barkley all kept saying isnt a fraudulent and Im responsible for it please help me I finally got in touch with the company in question on XX/XX/XXXX after I arrived to XXXX and this guy said to me that they wont return my money back and the only reason I reached to then is because Barclays granted the money and hang off on me I called again and he hanged off on me and I hadnt heard from them at this point I m in desperation and dont know what else to do Im a low income individual.
Frequently Asked Questions
What is Complaint #9283435 about?
Complaint #9283435 was filed against Barclays Bank Delaware regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-06-17T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.