Checking or savings account -- Opening an account -- Complaint #9283360
Complaint Overview
Complaint ID: 9283360
Company: American Express Company
Product: Checking or savings account
Sub-Product: Savings account
Issue: Opening an account
Sub-Issue: Account opened without my consent or knowledge
State: Texas
ZIP Code: 77479
Date Received: 2024-06-17T12:00:00-05:00
Date Sent to Company: 2024-06-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
AMEX allowed a fraudster to open an account in my name without my knowledge or authorization. Although I have AMEX credit cards, and AMEX has my address and phone number, I never received any notification of the new account. The savings account that was fraudulently opened had an address that I've never been associated with. Furthermore, AMEX allowed my existing XXXX XXXX account to be LINKED TO this new fraudulent AMEX account and for {$4500.00} in funds to be PULLED via ACH into this new account without my authorization. This linking happened WITHOUT any PLAID system verification and WITHOUT any micro deposits being placed into my chase account to verify ownership. This is a colossal security failure on the part of AMEX. When I finally discovered this fraud, AMEX shut down the fraudulent account and is now holding MY money hostage. I'm being made to jump through hoops to recover my funds. XXXX XXXX has closed my fraud claims insisting that based SOLELY on the name of AMEX account matching my chase bank account name, they do not consider it a fraudulent transaction. I've appealed this multiple times to no avail. With XXXX being uncooperative, I have been given no XXXX XXXX from AMEX besides simply being told to go back to XXXX and ask XXXX to request a recall. XXXX has told me they've finally requested a recall but AMEX claims they've received no such request. Im stuck between the two bank pointing fingers at each other. I need someone on the AMEX side to return the funds back to XXXX originating account. I have never signed any terms or conditions from AMEX agreeing to this broken process that holds my money hostage.
Frequently Asked Questions
What is Complaint #9283360 about?
Complaint #9283360 was filed against American Express Company regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2024-06-17T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.