Mortgage -- Trouble during payment process -- Complaint #9267011
Complaint Overview
Complaint ID: 9267011
Company: Servicemac, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Payment process
State: Massachusetts
ZIP Code: 02121
Date Received: 2024-06-14T12:00:00-05:00
Date Sent to Company: 2024-06-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/year> I logged into the loan/mortgage loan servicers website and attempted to make the usual monthly payment ; however, I was unable to make the {$2700.00} payment INSTEAD I was re-routed ( funneled ) to a new tab directing me to make a {$23000.00} lump sum payment. I almost selected the " pay button '' until I saw the default figure. I have never requested a lump sum arrangement. There is alot of language now on the account dashboard that advertising the lump sum versus the monthly. I emailed the company ServiceMac ( Fannie Mae servicer ) and asked how I could resume and/or access the monthly payment option ... .considering it is no longer present anywhere on the website. I have downloads of previous payments and what the website formally looked like and how a customer could make monthly payments. That is all gone now. I ask that CFPB look into this for accountability and compliance purposes since this mortgage servicer is intentionally misleading customers in order to cause loan defaults. In sum, ServiceMac has opted to manipulate their website as to force mortgage delinquencies to steal homes given market conditions. It's such a deceptive business practice that deserves expeditious attention.
Frequently Asked Questions
What is Complaint #9267011 about?
Complaint #9267011 was filed against Servicemac, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-06-14T12:00:00-05:00.
How did Servicemac, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Servicemac, LLC?
Yes, visit the Servicemac, LLC company profile at readthecomplaint.com/company/servicemac-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.