Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #9258250
Complaint Overview
Complaint ID: 9258250
Company: Chime INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Money was not available when promised
State: Missouri
ZIP Code: 63301
Date Received: 2024-06-13T12:00:00-05:00
Date Sent to Company: 2024-06-13T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I initiated an international money transfer to XXXX through sendwave. I had sent {$1600.00} to a XXXX XXXXXXXX XXXX account number. The recipient was supposed to receive XXXX XXXX. My transaction was supposed to be delivered in minutes but originally said " delayed '' of which I called Sendwave to cancel the transaction since they couldn't deliver. The next day, XX/XX/year>, the status of the transaction was changed to " delivered '' but my recipient did not receive any money in XXXX I contacted sendwave immediately and I was told a reversal has been initiated. It's been over XXXX weeks now, sendwave has not credited my recipient nor refunded my dollar amount. They're now saying that " reversing the transaction is not guaranteed ''. So, basically they're trying to SCAM me of {$1600.00}. They will not deliver XXXX and won't refund my dollars. I also provided the recipient 's statement of account showing no money was received, which Sendwave acknowledged but will still not refund my dollars. They keep saying they're waiting to hear from their partners.
Frequently Asked Questions
What is Complaint #9258250 about?
Complaint #9258250 was filed against Chime INC. regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2024-06-13T12:00:00-05:00.
How did Chime INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Chime INC.?
Yes, visit the Chime INC. company profile at readthecomplaint.com/company/chime-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.