Credit card -- Fees or interest -- Complaint #9225800
Complaint Overview
Complaint ID: 9225800
Company: Wells Fargo & Company
Product: Credit card
Sub-Product: Store credit card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Texas
ZIP Code: 77385
Date Received: 2024-06-10T12:00:00-05:00
Date Sent to Company: 2024-06-17T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a credit account with Wells Fargo for XXXX XXXX. I have mailed 2 payments on-time, however, both payment were processed 1 day after the payment was due and I was charged a {$40.00} late fee. I called Wells Fargo about the first {$40.00} late fee and was told the fee would be removed from the account balance. The {$40.00} late fee was removed and a {$29.00} fee was applied without explanation and it was not included in the account detail on the next statement. The charge can only be found in the balance and " Total fees charged in 2024 '' The second payment was also sent on-time and again the payment was processed 1 day after the payment was due. I called again and was told they posted the payment after the due date and I owed the {$40.00} late fee. I was also told they only issue one credit per year on credit accounts. Finally, they said the {$29.00} fee was charged after the {$40.00} late fee was credited and I had to pay that also. I don't owe any fees on this account! I made the payments on time and my bank records show the payments was processed before the Wells Fargo payments were due. Please help me get these invalid charges removed from my Wells Fargo credit account.
Frequently Asked Questions
What is Complaint #9225800 about?
Complaint #9225800 was filed against Wells Fargo & Company regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2024-06-10T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.