Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #9214424
Complaint Overview
Complaint ID: 9214424
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: California
ZIP Code: 95688
Date Received: 2024-06-09T12:00:00-05:00
Date Sent to Company: 2024-06-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XXXX I wired money from a XXXX XXXX account to a Wells Fargo account. on XXXX XXXX XXXX XXXX received a message from Wells Fargo asking if the intended beneficiary received the funds and was the wire valid. XXXX XXXX responded the funds were intended for XXXX XXXX XXXX and if the name on the account did not match to please send the money back. XXXX XXXX never received a response, but they received another message on XXXX XXXX asking the same thing. XXXX XXXX responded the same way. Wells Fargo has never responded to XXXX XXXX. Wells Fargo released the money into an account that did not have XXXX XXXX on it and the account was depleted.
Frequently Asked Questions
What is Complaint #9214424 about?
Complaint #9214424 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2024-06-09T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.