Prepaid card -- Problem getting a card or closing an account -- Complaint #9214073
Complaint Overview
Complaint ID: 9214073
Company: Newport Intermediate INC.
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble getting a working replacement card
State: Arizona
ZIP Code: 85286
Date Received: 2024-06-09T12:00:00-05:00
Date Sent to Company: 2024-06-09T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The prepaid card is being actively used I just didn't use it for a few months and it expired last month end. I tried using the card this month and it was rejected. I am unable to view my transactions or balance on the card anymore. Last I remember I have over {$100.00} left on the card. On contacting the card issuer they said their policy is amounts are forfeited on expiry.
Frequently Asked Questions
What is Complaint #9214073 about?
Complaint #9214073 was filed against Newport Intermediate INC. regarding Prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2024-06-09T12:00:00-05:00.
How did Newport Intermediate INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Newport Intermediate INC.?
Yes, visit the Newport Intermediate INC. company profile at readthecomplaint.com/company/newport-intermediate-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.