Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #9213911
Complaint Overview
Complaint ID: 9213911
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Louisiana
ZIP Code: 701XX
Date Received: 2024-06-09T12:00:00-05:00
Date Sent to Company: 2024-06-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I wanted to purchase XXXX a total of {$560.00} the total transaction came up to {$570.00}. Initially i had the money to purchase in my bank account but i moved some because i needed to make a different purchase. I come back and i see my account is in the negative for about {$500.00} dollars. So i move some money back in my bank account to bring my bank account balance up to positive. I open paypal and im also in the negative for {$570.00}. They held my crypto transaction of {$560.00}, but it has now been released & im in the negative about {$14.00}. I am saying all this to say i shouldnt be in the negative, i should have my {$500.00}. The money was in/moved in my bank to cover the paypal transaction so i shouldnt be in the negative with paypal. I should have my full crypto sale of {$560.00}.
Frequently Asked Questions
What is Complaint #9213911 about?
Complaint #9213911 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2024-06-09T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.