Mortgage -- Struggling to pay mortgage -- Complaint #9210915
Complaint Overview
Complaint ID: 9210915
Company: Freedom Mortgage Company
Product: Mortgage
Sub-Product: VA mortgage
Issue: Struggling to pay mortgage
Sub-Issue: Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
State: Tennessee
ZIP Code: 37066
Date Received: 2024-06-07T12:00:00-05:00
Date Sent to Company: 2024-06-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
It has been brought to my attention that my father has been paying for XXXX homeowners insurance policies with the company called Freedom Mortgage and I believe that they are taking advantage of the elderly. I have attached the letter. Stating that he gives me permission handling his accounts with Freedom Mortgage letter is attached. I also attached proof that he has been paying for XXXX homeowners policies, XXXX through. XXXX XXXX and the other one is XXXX XXXX. I have called XXXX XXXX and had cancelled them and stated that they will need to refund the payment from XXXX for the year 2023 and 2024. I also submitted a letter to Freedom Mortgage asking them to opt out of the escrow and they have declined. My dad has been a client with them since 2017. And has not been laid on any payments. There is no. Information. Regarding why they declined to cancel the escrow, but I believe it's to continue. Raising his payments, which originally was {$1500.00}, {$1600.00} and now {$1700.00} within this year almost {$1800.00} a month. I'm wondering if there's any way that you guys can help so that he will not have to continue paying this escrow. We will be able to handle paying the insurance and property taxes ourselves without the help of freedom.
Frequently Asked Questions
What is Complaint #9210915 about?
Complaint #9210915 was filed against Freedom Mortgage Company regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2024-06-07T12:00:00-05:00.
How did Freedom Mortgage Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Freedom Mortgage Company?
Yes, visit the Freedom Mortgage Company company profile at readthecomplaint.com/company/freedom-mortgage-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.