Credit card -- Advertising and marketing, including promotional offers -- Complaint #9210898
Complaint Overview
Complaint ID: 9210898
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: Utah
ZIP Code: 840XX
Date Received: 2024-06-07T12:00:00-05:00
Date Sent to Company: 2024-06-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Wal-Mart XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, i have store website i always shop on.I spend over XXXX XXXX dollars a month with our my XXXX, other goods.I shop using my Capital One Wal-Mart credit card online at this store.My order was on XXXX XXXX i order my 2nd purchase for identical Orbic cell phone prepaid XXXX, its same i bought my wife week before this one we got it by XXXXThis time Wal-Mart as i understand it was sold by Wal-Mart and website advertising, orders over {$35.00} gets 2day shipping fom XXXX or XXXX.Today is Friday XXXX i tried getting support from ecommerce online Wal-Mart to cancel out order not got my XXXX XXXX XXXX took order my default address is XXXX, Utah ... XXXX can't deliver me item they took pick-up from Wal-Mart should not take order, they done this so manytimes i never get my items.Wal-Mart email says its doesn't support since XX/XX/year> emails customer service..Trying to get full refunded unable.Capital one always ask for proof.
Frequently Asked Questions
What is Complaint #9210898 about?
Complaint #9210898 was filed against Capital One Financial Corporation regarding Credit card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2024-06-07T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.