Checking or savings account -- Managing an account -- Complaint #9199419
Complaint Overview
Complaint ID: 9199419
Company: Zions Bancorporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Texas
ZIP Code: 77327
Date Received: 2024-06-06T12:00:00-05:00
Date Sent to Company: 2024-06-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello my name XXXX XXXX Im owner of business in state oXXXX XXXX My business name XXXX XXXX XXXX XXXX On XX/XX/XXXX I when to my bank and set down with my banker her name XXXX XXXX To file I dispute on a charges that I made on my account and supposed to be returned back to my account and after contacting the merchants about the refund back to my account, the merchant had informed me that they can not refund anything because they did not have any more information about the transaction, and all the information to follow a dispute with my bank and my bank will return it back to me on XX/XX/XXXX. Me and my banker will follow formal dispute and after that on XX/XX/XXXX, my account was charged another transaction from the same place that I did not make for a fraud charges for almost {$18000.00} and the charges of XX/XX/XXXX almost {$30000.00} And to my other bank account that I have with the same bank same merchant on XX/XX/XXXX, charge my account for almost another XXXX or {$10000.00} to the same card that I have for the other bank account on when XX/XX/XXXX, I contact the bank to check the status of the dispute. The bank has informed me that they have denied dispute and they did not wan na file it or send it. to the transaction, Amegy Bank XXXX XXXX felt to protect me as a consumer and fail to protect my money and I also almost lost around {$70000.00} of all these transaction my banker she have no information about it. She can not provide me any info why the dispute was denied from my bank. The merchant never received a dispute or never filed evidence to them, we have contact them again today and the merch and have them for me that I need to file a formal dispute with my bank. My bank name amegy Bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX My phone number XXXX
Frequently Asked Questions
What is Complaint #9199419 about?
Complaint #9199419 was filed against Zions Bancorporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-06-06T12:00:00-05:00.
How did Zions Bancorporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Zions Bancorporation?
Yes, visit the Zions Bancorporation company profile at readthecomplaint.com/company/zions-bancorporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.