Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #9197536

Complaint Overview

Complaint ID: 9197536

Company: Regions Financial Corporation

Product: Checking or savings account

Sub-Product: Checking account

Issue: Problem with a lender or other company charging your account

Sub-Issue: Transaction was not authorized

State: Florida

ZIP Code: 33311

Date Received: 2024-06-06T12:00:00-05:00

Date Sent to Company: 2024-06-06T12:00:00-05:00

Company Response: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

Hello good morning. I logged into my Regions bank account on XX/XX/year> and seen that there were charges made that were not authorized by me. I was super confused because they were only transactions for XXXX each From a company that said XXXX XXXX XXXX XXXX. I assumed that it was a mistake because I had Misplaced my card and I Havent been using it so there shouldnt be any charges on the card. So I called my regions bank. Customer service to report the charges as fraudulent. When I logged in again on XX/XX/year>, I see that my account was negative - {$190.00} and there was another pending transaction from the same XXXX company whatever that is but this time it said XXXX XXXX for XXXX. But since that one was still pending, I had to wait until it had posted so that I can report that one as fraud as well. I have no idea what XXXX means or what the company is. There was also another charge for XXXX XXXX from a company that said XXXX. For XXXX as well All of these are from the same company it looks like or platform. After I reported all of this, I was told to wait up to 10 business days for the claims to be resolved and for my account to be credited. But when I went back to the customer service to check on the status of my claims, I was told that one for XXXX XXXX was denied because they claimed that I had authorized the transaction. I explained to them why would I make a payment for XXXX XXXX just for it to say {$200.00}? That literally doesnt make any sense. and it is obvious fraud. The transactions were pending at XXXX XXXX and XXXX XXXX and then when they posted it said {$200.00} added onto whatever sent was deducted when it was pending. I literally need my money back. I am unable to pay for food and bills and everything. And they are basically holding my money. My account is literally negative almost {$400.00}. Also, all of these are literally the same charges, but they are telling me that the XXXX claim for XXXX Is the only one that they deemed fraudulent. But how is that? The only one deemed fraudulent when all of these are literally the same company I literally reported that one when I reported the other ones. I feel like its complete XXXX because they are willing to reimburse me XXXX XXXX but they dont want to reimburse me the {$400.00} that is also fraudulent? I need my money and I have proof! They are literally asking me to provide other documentation, but how the heck am I going to provide documentation For something that I was not aware of did not authorize that literally doesnt make any sense.

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This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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