Mortgage -- Trouble during payment process -- Complaint #9189334
Complaint Overview
Complaint ID: 9189334
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Payment process
State: California
ZIP Code: 956XX
Date Received: 2024-06-05T12:00:00-05:00
Date Sent to Company: 2024-06-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I hold two Mortages with NationStar DBA Mr. Cooper I submitted additional principal payments each month, they began applying them to future monthly payments. I called made them aware they were applying the additional principal incorrectly on both loans, they reversed payments and then began again incorrectly applying the payments. I called again, they transferred one loan to a subsidiary this continued, I called again when they issued incorrect XXXX which they kept around XXXX $ in extra interest due to incorrectly applying regular additional principal payments, they corrected one loan but not the other, then transferred both loans to another subsidiary RushMore servicing. I split the payments in my auto pay and place clear instructions with Rushmore that the additional payment monthly is additional principal. Rushmore is refusing to apply it and is placing the added payments toward future principal and interest again. I have kept exact dates of payments all made through XXXX XXXX XXXXXXXX and kept the records of how Nationstar is applying them incorrectly.
Frequently Asked Questions
What is Complaint #9189334 about?
Complaint #9189334 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-06-05T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.