Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #9188706
Complaint Overview
Complaint ID: 9188706
Company: Western Union Company, The
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Money was not available when promised
State: Illinois
ZIP Code: 605XX
Date Received: 2024-06-05T12:00:00-05:00
Date Sent to Company: 2024-06-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I really don't understand why every time I send money to my receivers which they are supposed to receive in minutes because I was charged for it. My receivers will complain about them not receiving the money until after XXXX to XXXX business days. Please something really needs to be done about it because this is ridiculous I don't know what the problem is and this is not the first time I am complaining about same problem. I was told something will be done about it when I tried to reached out via a phone call. But clearly nothing has been done because my receipt is saying otherwise from my recent transaction.
Frequently Asked Questions
What is Complaint #9188706 about?
Complaint #9188706 was filed against Western Union Company, The regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2024-06-05T12:00:00-05:00.
How did Western Union Company, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Western Union Company, The?
Yes, visit the Western Union Company, The company profile at readthecomplaint.com/company/western-union-company-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.