Credit card -- Problem with a purchase shown on your statement -- Complaint #9156721
Complaint Overview
Complaint ID: 9156721
Company: American Express Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Illinois
ZIP Code: 60634
Date Received: 2024-06-01T12:00:00-05:00
Date Sent to Company: 2024-06-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The following information is to the best of my knowledge and memory because of timeframe. I have booked a package trip with XXXX and paid for it with my American Express credit card in XXXX of 2018 for {$2900.00}. About XXXX hours before my trip, XXXX called me on XXXX and said that my flight is cancelled ( no reason provided ) and XXXX wont be able to accommodate any other flight therefore they are refunding me 100 % of my trip. I have received a refund of {$1900.00} to my American Express credit card for the flights and the remaining refund of {$1000.00} was to be credited in the next ten business days and it never happened. At this point XXXX stopped responding to my requests for refund status. I called my American Express credit card and started a dispute on the {$1000.00} charge providing all necessary documentation including chat log with XXXX representative approving the refund. American Express disputed the charge. My account was at {$0.00} at this point and I decided to close my credit card account. Fast forward four months American Express sends me a bill for {$1000.00}. American Express is now showing on my credit report with a balance of {$1000.00} - something I am not responsible for.
Frequently Asked Questions
What is Complaint #9156721 about?
Complaint #9156721 was filed against American Express Company regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-06-01T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.