Credit card -- Problem with a purchase shown on your statement -- Complaint #9149473
Complaint Overview
Complaint ID: 9149473
Company: TD Bank US Holding Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Nevada
ZIP Code: 89011
Date Received: 2024-05-31T12:00:00-05:00
Date Sent to Company: 2024-05-31T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
THESE CHARGES ON MY ACCOUNT ARE FRAUD, THE CREDIT CARD WAS STOLEN AND USED WITHOUT PERMISSION, I CONTACTED THE BANK THEY SAID THEY WOULD TAKE CARE OF THE CHARGES THEY NEVER DID I GOT A STATEMENT AND CALLED AND SPOKE TO FRAUD AND FILED A FRAUD CLAIM, THEY STATED THEY WOULD TAKE CARE OF THE CHARGES ON THE ACCOUNT, THE CHARGES WERE NOW REBILLED, THESE CHARGES ARE FRAUD AND NOT MADE BY ME NOR MY AUTHORIZED USER, THE CREDIT CARD WAS STOLEN, REMOVE THE CHARGES IMMEDIATELY. I HAVE ATTACHED A FRAUD AFFIDAVIT WITH FTC. THIS IS UNACCEPTABLE FOR YOU TO CHARGE ME FOR CHARGES UNAUTHORIZED BY ME
Frequently Asked Questions
What is Complaint #9149473 about?
Complaint #9149473 was filed against TD Bank US Holding Company regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-05-31T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.