Student loan -- Dealing with your lender or servicer -- Complaint #9148561
Complaint Overview
Complaint ID: 9148561
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Private student loan
Issue: Dealing with your lender or servicer
Sub-Issue: Problem with customer service
State: Minnesota
ZIP Code: 567XX
Date Received: 2024-05-31T12:00:00-05:00
Date Sent to Company: 2024-05-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I requested the School Misconduct Discharge Application from Navient on XX/XX/year>. This information to do so was given by the XXXXXXXX XXXX XXXXXXXX XXXX XXXX, that Navient has the means to discharge these private loans. https : XXXX Navient 's response was on XX/XX/year>. The response I received from Navient when requesting the application was " Thank you for inquiring about a school misconduct discharge for your private loans. We have determined that your loans are not eligible because they are no longer outstanding. '' My federal student loans were discharged and any payments reimbursed from the Sweet vs. Cardona case/settlement brought to attention and won by XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX. I believe the private student loans paid for and in-process of being paid from my discharge due to the misconduct and predatory nature of XXXXXXXX XXXX shall also be forgiven and reimbursed without regard to their current status. I then responded to them on XX/XX/year>, that the loan status shouldn't matter, and along with the federal loans being somewhat paid for, they were discharged and payments reimbursed, that this load shall also be reimbursed due to the predatory nature and misconduct of XXXX XXXX and that I would be filing a complaint with the CFPB. I have attached the original DoE ( Department of Education ) Blanket Denial that spurred the XXXX settlement in to action, the request for reconsideration following the blanket denial, the XXXX letter stating the settlement was going through, and the DoE 's letter stating the actions due to the settlement proceeding and being won. Again, here is the link for XXXXXXXX XXXX information given for Navient Student Loans. XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #9148561 about?
Complaint #9148561 was filed against Navient Solutions, LLC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-05-31T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.