Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #9148470
Complaint Overview
Complaint ID: 9148470
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Missouri
ZIP Code: 641XX
Date Received: 2024-05-31T12:00:00-05:00
Date Sent to Company: 2024-05-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Today I spoke with XXXX XXXX XXXX Wells Fargo. I asked him about how my account was accessed. The scammers had my debit card info, phone number, and what bank I used. They were also able to enroll me in XXXX twice through access to my mobile app. I checked the daily limit of wire transfer through XXXX. He then said it wasnt through XXXX now. He said it was just a Wells Fargo wire transfer. I checked the daily limit of wire transfers through Wells Fargo. The limit is {$5000.00} or you have to go into a branch. The scammers were able to complete a transfer for $ XXXXfrom my mobile account to a total stranger. Why was this allowed and not stopped? Also I have XXXX letters accusing me of authorizing the transfer. XXXX stating the transfer occurred on XX/XX/year> and the second stating the transfer occurred on XX/XX/year>. I feel my account has been hacked or compromised and they are shuffling me around to make me go away. I do not feel they were able to do a proper investigation in XXXX hours or less.
Frequently Asked Questions
What is Complaint #9148470 about?
Complaint #9148470 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2024-05-31T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.