Mortgage -- Struggling to pay mortgage -- Complaint #9140148
Complaint Overview
Complaint ID: 9140148
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: USDA mortgage
Issue: Struggling to pay mortgage
Sub-Issue: Foreclosure
State: Florida
ZIP Code: 32068
Date Received: 2024-05-30T12:00:00-05:00
Date Sent to Company: 2024-05-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I am behind on my home and was forced to file bankruptcy chapter 13 it was XXXX because trustee demanded I pay 3 months I didnt have at once Im able to pay monthly, I requested a derrferal, ballooon payment but whats behind on the rear of the mortgage and no options are available. I worked with XXXX and am familiar with modification review process and they had me send docs and deny it without even reviewing it and continue to mail me mod packets to fill out after verbally denying me over the phone. But fail to mail denial letters. I would like the denial letter and reason for modification review. When I filed XXXX XXXX the agent I spoke to at shellpoint read me the XXXX and have been contacting me only via email to modify review but every time I call Im denied before anything is reviewed. I have XXXX daughters and this is our primary and only home please help me save my home.
Frequently Asked Questions
What is Complaint #9140148 about?
Complaint #9140148 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2024-05-30T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.