Credit card -- Closing your account -- Complaint #9130069
Complaint Overview
Complaint ID: 9130069
Company: Affirm Holdings, INC
Product: Credit card
Sub-Product: Store credit card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Florida
ZIP Code: 32073
Date Received: 2024-05-29T12:00:00-05:00
Date Sent to Company: 2024-05-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Loan ID : XXXX for the amount of {$13.00} with case number : XXXX Loan ID : XXXX for the amount of {$32.00} with case number : XXXX Loan ID : XXXX for the amount of {$4.00} with case number : XXXX Loan ID : XXXX for the amount of {$34.00} with case number : XXXX Loan ID : XXXX for the amount of {$53.00} with case number : XXXX Loan ID : XXXX for the amount of {$64.00} with case number : XXXX XXXX XXXX I got an email for each account that said I had a refund coming and to verify my information ( name and address ). I verified this information immediately. XXXX XXXX I got an email that each of the checks were being sent out. XXXX XXXX I had multiple cases opened and was emailing XXXX back and forth. She kept closing my cases after sending me XXXX message. Each message had misinformation ( wrong address ) I went through all the cases copy and pasting my response that NO that was the wrong address and I had already confirmed my address on XX/XX/XXXX. I took a screenshot and attached it to show that the address she was referring to was not even XXXX that I had confirmed for my account. I was told I need to wait XXXX days for them to send out my checks. XXXX XXXX I still have not received my checks in the mail, well past XXXX days at this point. I started a chat with a representative and he confirmed my address. He had no answers for me and told me to call the main number for Affirm. I told him I would be contacting the CFPB instead as I have already tried to get my checks and keep getting sent in rounds.
Frequently Asked Questions
What is Complaint #9130069 about?
Complaint #9130069 was filed against Affirm Holdings, INC regarding Credit card specifically about Closing your account. It was received by the CFPB on 2024-05-29T12:00:00-05:00.
How did Affirm Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Affirm Holdings, INC?
Yes, visit the Affirm Holdings, INC company profile at readthecomplaint.com/company/affirm-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.