Payday loan, title loan, personal loan, or advance loan -- Struggling to pay your loan -- Complaint #9121036
Complaint Overview
Complaint ID: 9121036
Company: Solo Funds INC.
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Payday loan
Issue: Struggling to pay your loan
State: Tennessee
ZIP Code: 38116
Date Received: 2024-05-28T12:00:00-05:00
Date Sent to Company: 2024-05-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> I lost my debit card and had to cancel and order another card. I contacted Solo Funds and let them know that once I received my new card I would add the card to my portal and repay the loan. I remained in contact with them when they reached out to me. When the card arrived I attempted to add the card to my portal but I kept getting error messages. I called Solo left several voicemails no one returned my calls. I sent several emails and no one responded for several days. When they finally emailed me back they sent me a XXXX invoice asking me to to repay. I told them I would not pay through XXXX because I have had fraudulent charges from them in the past. I asked them could XXXX setup a payment plan and no one responded. I sent them a email three or four times with no response. I reviewed several complaints from other borrowers on the XXXX website stating that they had issue when they attempted to add a new debit card. I am not trying to get out of paying this but I need to make payments until it is paid in full
Frequently Asked Questions
What is Complaint #9121036 about?
Complaint #9121036 was filed against Solo Funds INC. regarding Payday loan, title loan, personal loan, or advance loan specifically about Struggling to pay your loan. It was received by the CFPB on 2024-05-28T12:00:00-05:00.
How did Solo Funds INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Solo Funds INC.?
Yes, visit the Solo Funds INC. company profile at readthecomplaint.com/company/solo-funds-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.