Prepaid card -- Problem getting a card or closing an account -- Complaint #9120717
Complaint Overview
Complaint ID: 9120717
Company: Incomm Holdings INC.
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble getting, activating, or registering a card
State: California
ZIP Code: 90025
Date Received: 2024-05-28T12:00:00-05:00
Date Sent to Company: 2024-05-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I bought a card XXXX serial number XXXX on or around XX/XX/2024 for {$500.00}. It didn't work. I asked for a replacement but I have no record of receiving and using the replacement. Neither " XXXX '' nor anyone else told me the last XXXX digits of the new card number, so I can not tell if I even received any replacement. I tried to check the balance and I get a " system error '' message. I just want my money back at this point.
Frequently Asked Questions
What is Complaint #9120717 about?
Complaint #9120717 was filed against Incomm Holdings INC. regarding Prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2024-05-28T12:00:00-05:00.
How did Incomm Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Incomm Holdings INC.?
Yes, visit the Incomm Holdings INC. company profile at readthecomplaint.com/company/incomm-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.