Mortgage -- Trouble during payment process -- Complaint #9100127
Complaint Overview
Complaint ID: 9100127
Company: Nations Direct Mortgage, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Loan sold or transferred to another company
State: California
ZIP Code: 91790
Date Received: 2024-05-25T12:00:00-05:00
Date Sent to Company: 2024-05-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
After XXXX years of paying, including accelerated prinicipal payments, we applied to transfer the loan to my daughter and her husband. They completed the application to transfer the loan and Nations Direct instead of processing the application, transferred the loan to a debt collecting mortgage company. Our mortgage account # is XXXX with Nations Direct XXXX XXXX XXXX XXXX XXXX XXXX XXXX IL XXXX. The new account is with XXXX XXXX loan # XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX. Account XXXX is {$260000.00} We call XXXXXXXX XXXX and they said a new application needs to be completed.
Frequently Asked Questions
What is Complaint #9100127 about?
Complaint #9100127 was filed against Nations Direct Mortgage, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-05-25T12:00:00-05:00.
How did Nations Direct Mortgage, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Nations Direct Mortgage, LLC?
Yes, visit the Nations Direct Mortgage, LLC company profile at readthecomplaint.com/company/nations-direct-mortgage-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.