Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #9099654
Complaint Overview
Complaint ID: 9099654
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: Alabama
ZIP Code: 36801
Date Received: 2024-05-25T12:00:00-05:00
Date Sent to Company: 2024-05-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Okay this is unacceptable now. I have done EVERYTHING PayPal have asked me to do. Ive waited since XXXX to get this money. PayPal told me I am able to withdraw my money but every time I try to I keep getting a message saying the transaction can not be completed. I call PayPal and got told to wait XXXX hours and try again so I wait XXXX hours and same thing still cant get my money I call paypal again and get told to wait XXXX hours and I do just that and same thing still cant get my money. I call you again and again get told to wait another XXXX hours this is not right what kind of show are you running?!?! I have done everything you told me to do and still cant get my money.. this is XXXX ridiculous!XXXX I need my money!XXXX Its over $ XXXX its not just pocket change and when I call paypal they are so non chalant like if somebody took $ XXXX from them I bet they wouldnt be all calm like they dont give a XXXX!!!
Frequently Asked Questions
What is Complaint #9099654 about?
Complaint #9099654 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2024-05-25T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.