Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #9087528
Complaint Overview
Complaint ID: 9087528
Company: Navy Federal Credit Union
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Maryland
ZIP Code: 20603
Date Received: 2024-05-23T12:00:00-05:00
Date Sent to Company: 2024-05-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
FRAUDULENT ACTIVITY OCCURED WITH MY CHECKING ACCOUNT. I WAS AROUND SOMEONE ( NAME, ADDRESS AND PHONE # PROVIDED ) WHO WITHDREW {$2000.00} FROM MY CHECKING ACCOUNT FROM XXXX XXXX IN DELAWARE. I WAS NOT AWARE OF THIS PERSON GUESSING OR KNOWING MY PIN # TO WITHDRAW FUNDS AND ALSO DID NOT AUTHORIZE THEM TO USE MY CARD WITHOUT MY PERMISSION. DUE TO MY PIN BEING THE SAME FOR MY CARD AND PHONE, THEY WERE ALSO ABLE TO SEND FUNDS VIA XXXX XXXX IN THE AMOUNT OF {$1700.00}. I REPORTED AND FILED A POLICE REPORT WITH XXXX POLICE DEPT. AND DETECTIVE XXXX CAN BE REACHED FOR CONFIRMATION. I SHOULD NOT BE HELD RESPONSIBLE FOR SOMEONE USING MY CARD WITHOUT MY AUTHORIZATION. I WAS NOT AWARE OF THIS UNTIL I CHECKED MY CHECKING ACCOUNT. THIS PERSON ALSO STOLE MY PHONE IN THE PROCESS, WHICH MADE IT HARD FOR ME TO MONITOR ANY TRANSACTIONS THAT OCCURED WITH MY DEBIT CARD. I HAVE BEEN A NAVY FEDERAL CREDIT UNION MEMBER FOR YEARS AND HAVE NUMEROUS CREDIT CARDS, LOANS, AND ALSO CDS. ITS VERY UPSETTING TO KNOW THAT MY CLAIM WAS DENIED. I WORK EXTREMELY HARD FOR MY MONEY AND TO ALLOW SOMEONE TO TAKE IT FROM ME IS ABSURD.
Frequently Asked Questions
What is Complaint #9087528 about?
Complaint #9087528 was filed against Navy Federal Credit Union regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2024-05-23T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.