Credit card -- Other features, terms, or problems -- Complaint #9077623
Complaint Overview
Complaint ID: 9077623
Company: Barclays Bank Delaware
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: California
ZIP Code: 91320
Date Received: 2024-05-22T12:00:00-05:00
Date Sent to Company: 2024-05-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I signed up for the WYNDHAM REWARDS EARNER BUSINESS CARD by Barclays Delaware. With the signup process there was introductory offer of : " Introductory Bonus Offer : Earn XXXX bonus Points after spending {$4000.00} on purchases, less credits, returns, and adjustments ( excluding timeshare down payment purchases from Wyndham XXXX XXXX XXXX XXXX, Wyndham XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, and related developer affiliates and partners ), within the first 90 days after Card Account open date. The bonus Points will be reflected on the billing statement after you have qualified to earn the bonus. Please allow 4-6 weeks for the bonus Points to be deposited into your Program Account. Earn XXXX bonus Points after spending a total of {$15000.00} on purchases, less credits, returns, and adjustments ( excluding timeshare down payment purchases from Wyndham XXXX XXXX XXXX XXXX, Wyndham XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, and related developer affiliates and partners ), within the first 365 days after Card Account open date. The bonus Points will be reflected on the billing statement after you have qualified to earn the bonus. Please allow 4-6 weeks for the bonus Points to be deposited into your Program Account. '' I have reached the first threshold of spending {$4000.00} to receive XXXX Wyndham points, however after checking my statement I only see a bonis of XXXX points. I tried calling customer service and they were unable to resolve the issue nor were they able to escalate it within their rewards department. Attached are two files, one is my statement from last month and another is the pending points when my current statement posts later this month. Note that the pending points are XXXX, XXXX of those points are from general spending and the XXXX points are the bonus introductory points after spending {$4000.00}. XXXX points are short of the terms Barclays and I agreed upon.
Frequently Asked Questions
What is Complaint #9077623 about?
Complaint #9077623 was filed against Barclays Bank Delaware regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-05-22T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.