Credit card -- Problem with a purchase shown on your statement -- Complaint #9075128
Complaint Overview
Complaint ID: 9075128
Company: Avant Holding Company, INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Florida
ZIP Code: 33461
Date Received: 2024-05-22T12:00:00-05:00
Date Sent to Company: 2024-05-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I'm getting tired of this. My credit card company got paid originally twice by me on XXXX. They returned the OVERPAYMENT with a check and AFTER that they AGAIN charged me. They are lying by saying they paid me XXXX times by paper check. In the end NOTHING was resolved. They got paid {$78.00} twice which is {$150.00}. l asked them to refund the second payment. They sent me a check. So the remaining {$78.00} was my payment l made on XXXX. Once they sent me the check that should have resolved everything but instead they AGAIN charged me {$78.00}. They took back the refund they gave me!! How is this resolving anything?? I ended up paying {$150.00} when all l owed was {$78.00}!!! They are getting away with this!!! They are lying!! They got paid TWICE they refunded me ONCE with XXXX paycheck. Then charged me {$78.00} again. So on XXXX I AGAIN paid them {$78.00} because they refused to fix this even though I kept explaining to them that I ALREADY paid them on XXXX.
Frequently Asked Questions
What is Complaint #9075128 about?
Complaint #9075128 was filed against Avant Holding Company, INC. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-05-22T12:00:00-05:00.
How did Avant Holding Company, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Avant Holding Company, INC.?
Yes, visit the Avant Holding Company, INC. company profile at readthecomplaint.com/company/avant-holding-company-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.