Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #9067085
Complaint Overview
Complaint ID: 9067085
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Money was taken from your account on the wrong day or for the wrong amount
State: Florida
ZIP Code: 32837
Date Received: 2024-05-21T12:00:00-05:00
Date Sent to Company: 2024-05-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
TRUIST BANK HAS DENIED MY DISPUTE EVEN THOUGH I REPORTED AS POSSIBLE FRAUD. I PURCHASED AND PRODUCTS/SERVICES NEVER DELIVERED OR PROVIDED STATUS OR UPDATE. I CANCELLED AND NOW THE COMPANY WILL NOT GIVE THOUSANDS OF HARD EARNED MONEY BACK. -- - BANK : TRUIST COMPANY : AIR.AI ISSUE : POSSIBLY FRAUD AND NO DELIVERY OF TANGIBLE WORKING SERVICE OR PRODUCT. -- -- I was told the monthly cost was $ XXXXmonthly but charged XXXX charges of {$2800.00} initially for a total of {$5700.00}. Delivery of products were to be in two weeks and have not received any status or updates. I was not provied any access to review my product/services. I decided to cancel and request a refund. On XX/XX/XXXX, I requested a refund by initiating the request by email. ( see attached file " XXXX Cancellation Services Request XXXX - XXXX '' ). On XX/XX/XXXX, I received notification no refunds were available even though no product would be delivered and no status of the delivery of my XXXX XXXX was ever provided. ( see attached file " XXXX XXXX XXXX - Refund Request Denied.XXXX '' ). On XX/XX/XXXX, I received an invoice for a second payment of {$8500.00}. I indicated I desired to cancel the services and request a refund on XX/XX/XXXX, to avoid an issue with XXXX charging my CC/Debit Card I requested to cancel and a refund of funds. ( see attached file " XXXX - XXXX - XX/XX/XXXX XXXX '' ). On XX/XX/XXXX, I submitted a dispute claim ( ) for the two separate payments made ( or cleared ) on with TRUIST BANK and the Company Transaction Details | - {$2800.00} | XXXX XXXX XXXX XXXX XXXX XXXX DEBIT CARD PURCHASE | Transaction Date | XX/XX/XXXX and Transaction Details | - {$2800.00} | XXXX XXXX XXXX XXXX XXXX XXXX DEBIT CARD PURCHASE | Transaction Date | XX/XX/XXXX Only one of the transactions ( XX/XX/XXXX ) was stated on the claim response ( Dispute Claim # : XXXX ) from Truist. I therefore submitted another claim on XX/XX/XXXX ( Dispute Claim # : XXXX ) for the second transaction for XX/XX/XXXX.
Frequently Asked Questions
What is Complaint #9067085 about?
Complaint #9067085 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2024-05-21T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.