Mortgage -- Problem with a company's investigation into an existing problem -- Complaint #9059165
Complaint Overview
Complaint ID: 9059165
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: VA mortgage
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Tennessee
ZIP Code: 37013
Date Received: 2024-05-20T12:00:00-05:00
Date Sent to Company: 2024-05-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2024, MR COOPER MORTGAGE stated that the account was accurate, and that you could not make any changes per CFPB complaint number : XXXX. This is not about the validity of this account, but the accuracy in which the account was reported. I disputed an account with this furnisher/creditor, and they overlooked the account 's incompleteness. They are treating me as if I will just allow them to settle for a default response like the account is accurate. MR. COOPER did not consider all relevant information and failed to correct what they had furnished and are not furnishing on my report. They failed to conduct a reasonable XXXX investigation into the matter and the failed to notify the consumer reporting agencies that the account had been disputed per my current XXXX consumer report. This creditor is avoiding accountability and is playing XXXX regarding the situation. Why are creditors taking us so lightly because we pay them? This company is using biased attempts to refute my dispute like XXXX have a payment history with them, and the account is valid ' which is not what the dispute is about. This is about the accuracy and completeness of the report showing on my credit report. The account with MR. COOPER from what I have on record per what is being reported to me directly from the consumer reporting agencies is an incomplete account because it shows too many notations in the payment history section of the account that reads No Data ( ND ). This implies that there is no information where there should be information. Without this information being reported, this account is legally considered as an incomplete account.
Frequently Asked Questions
What is Complaint #9059165 about?
Complaint #9059165 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-05-20T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.