Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #9047045
Complaint Overview
Complaint ID: 9047045
Company: Mercari, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: California
ZIP Code: 91352
Date Received: 2024-05-19T12:00:00-05:00
Date Sent to Company: 2024-05-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I sold a genuine XXXX purse through the Mercari platform. Unfortunately, while the item was in transit to the buyer, they unexpectedly cancelled the purchase. Subsequently, Mercari suspended my account, restricting my ability to contact the buyer or resolve the matter directly. Upon reaching out to Mercari for assistance, I was informed that my account had been suspended due to allegations that the XXXX purse I sold was non-authentic. To my disbelief, Mercari proceeded to refund the buyer without my consent or proper investigation into the authenticity of the item. I vehemently refute these claims of inauthenticity and possess ample evidence to substantiate the genuine nature of the XXXX purse in question which I have already provided them with. Despite providing Mercari with proof of authenticity, they have failed to assist me in retrieving my confiscated property. It is deeply unjust that Mercari has acted unilaterally in favor of the buyer 's unfounded allegations, resulting in the confiscation of my legitimate property and financial loss. Furthermore, their refusal to engage in a fair and transparent resolution process is highly disappointing and unacceptable. As a consumer, I implore the Consumer Finance Department to intervene on my behalf and compel Mercari to rectify this unjust situation. I am requesting the immediate reinstatement of my account privileges, the return of my authentic XXXX purse, and appropriate compensation for the damages incurred as a result of Mercari 's wrongful actions. Thank you for your attention to this matter. I eagerly await your prompt assistance in resolving this dispute.
Frequently Asked Questions
What is Complaint #9047045 about?
Complaint #9047045 was filed against Mercari, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2024-05-19T12:00:00-05:00.
How did Mercari, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Mercari, INC.?
Yes, visit the Mercari, INC. company profile at readthecomplaint.com/company/mercari-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.