Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #9046628
Complaint Overview
Complaint ID: 9046628
Company: Capital One Financial Corporation
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Ohio
ZIP Code: 450XX
Date Received: 2024-05-19T12:00:00-05:00
Date Sent to Company: 2024-05-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
capitol one closed my account in 2022 after i reported unauthorized charges. the {$190.00} was left as unpaid and reported to chexsystems, now i can not open a checking account. XXXX had the balance paid down to {$0.00} then my account was hacked. i called capitol one immediately, this is when account was closed. still t this day someone is trying to make unauthorized charges on this account and its been closed for XXXX months. i ask this fraud be removed from the XXXX report, and account be credited for all unauthorized charges.
Frequently Asked Questions
What is Complaint #9046628 about?
Complaint #9046628 was filed against Capital One Financial Corporation regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-05-19T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.