Checking or savings account -- Managing an account -- Complaint #9046405
Complaint Overview
Complaint ID: 9046405
Company: Bok Financial CORP
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Arizona
ZIP Code: 85006
Date Received: 2024-05-19T12:00:00-05:00
Date Sent to Company: 2024-05-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I received a email from BOK Financial stating Please contact us as soon as possible to verify transactions and to discuss any further action necessary. As a safety precaution, we have deactivated your debit card ending in XXXX. You may contact us through one of the following means : - Call our card services Department at XXXX - Call our XXXX using the number on the back of your card- Visit us at any of our convenient banking centers I first called card services and spoke with a representative. I verified all the suspicious transactions and I was told by the representative, whom was a Fraud Department employee for Card services, that I successfully verified all activity and that my card would be reactivated and my account would be unrestricted in a couple of mins. After attempting to get gas, I learned my card and account was still restricted. I then called the XXXX number and went to the branch as well. I was told that card services never unrestricted my account even though I was told they were doing so. Furthermore I was told the Card services/fraud department was now closed and I would have to wait until Monday ( XX/XX/XXXX ) to access my funds. I was denied from withdrawing {$6000.00} of funds that I own due to a representative lying and not fulfilling her duty. This caused me to lose out on a lucrative business opportunity and also to have to survive off {$15.00} for 3 days. I also have accumulated fees on my bills due to this and was unable to book a flight that I needed to schedule. I have a job that I commute to daily and XXXX XXXX that needs support daily. Me and XXXX XXXX have completely suffered behind this, we barely have even eaten over this period of time. I asked BOK Financial for assistance or a credit to help and they denied me by saying I must wait for card services/fraud department until Monday even though I was told the situation was cleared and I was good to use my card/account. I did my job and verified the transactions but I am left to suffer for a grave mistake committed by a BOK Financial employee. The fact that they wouldnt even help me even though they see the money I have in the bank account is despicable and a violation of my consumer rights. Please help immediately.
Frequently Asked Questions
What is Complaint #9046405 about?
Complaint #9046405 was filed against Bok Financial CORP regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-05-19T12:00:00-05:00.
How did Bok Financial CORP respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bok Financial CORP?
Yes, visit the Bok Financial CORP company profile at readthecomplaint.com/company/bok-financial-corp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.