Checking or savings account -- Managing an account -- Complaint #9043215
Complaint Overview
Complaint ID: 9043215
Company: Capitalj INC. DBA Juno
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Pennsylvania
ZIP Code: 190XX
Date Received: 2024-05-18T12:00:00-05:00
Date Sent to Company: 2024-06-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
As of XX/XX/XXXX, my funds held in Juno on line banking services have been frozen. Juno claims that this is a problem with XXXX XXXX and XXXX and that they are trying to resolve their issues with their banking partner. XXXX is also involved, but I do not know how. Juno claims that the funds are FDIC insured. I have {$5000.00} in the account that I can not access. There is no timeline for resolution of this problem
Frequently Asked Questions
What is Complaint #9043215 about?
Complaint #9043215 was filed against Capitalj INC. DBA Juno regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-05-18T12:00:00-05:00.
How did Capitalj INC. DBA Juno respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capitalj INC. DBA Juno?
Yes, visit the Capitalj INC. DBA Juno company profile at readthecomplaint.com/company/capitalj-inc-dba-juno to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.