Payday loan, title loan, personal loan, or advance loan -- Charged fees or interest you didn't expect -- Complaint #9042715
Complaint Overview
Complaint ID: 9042715
Company: Solo Funds INC.
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Payday loan
Issue: Charged fees or interest you didn't expect
State: New York
ZIP Code: 11221
Date Received: 2024-05-18T12:00:00-05:00
Date Sent to Company: 2024-05-18T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This company charges a mandatory tip every time you take out a loan. On top of that you have to also tip the person funding the loan or wont get approved. There was never any option to turn off Tips yet now that theyre doing this large system upgrade all of a sudden we can turn off Tips seems very fishy to me. This update has been taking place for the last month then I do more research and find out theyre being sued for this thing so I dont know what theyre trying to cover up with this update, but I know that Ive never had an option to turn off tips and I always had to pay double tip to the person funding the loan and mandatory tip to SoLo. I am seeking to take legal action. Ive spent hundreds of dollars in mandatory tips all to find out this has been illegal from the start. Its like their whole customer service team went XXXX because you cant even get anybody to answer any questions about anything my bank information and everything is still on file with no way of deleting anything. These people have access to my Social Security number my bank information and I dont feel safe, knowing that they have been practicing illegal practices, and now I am stuck with not being able to information from their system because no one calls you theres no way to contact anyone from this place. They also create this credit scoring system called a solo score to determine how much youre able to borrow yet theyre not a credit bureau so thats confusing to me that theyre allowed to do that.
Frequently Asked Questions
What is Complaint #9042715 about?
Complaint #9042715 was filed against Solo Funds INC. regarding Payday loan, title loan, personal loan, or advance loan specifically about Charged fees or interest you didn't expect. It was received by the CFPB on 2024-05-18T12:00:00-05:00.
How did Solo Funds INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Solo Funds INC.?
Yes, visit the Solo Funds INC. company profile at readthecomplaint.com/company/solo-funds-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.