Student loan -- Dealing with your lender or servicer -- Complaint #9042705
Complaint Overview
Complaint ID: 9042705
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Florida
ZIP Code: 333XX
Date Received: 2024-05-18T12:00:00-05:00
Date Sent to Company: 2024-05-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/24 Re : Failure or refusal by Nelnet to re-disclose loans after 3 months, 5 requests, and as many verbal confirmations To whom it may concern, My student loan service provider, Nelnet, has misallocated payments and refuses to apply, or correctly submit, my multiple requests for re-disclosure resulting in a miscalculation in my monthly payment amount due. Since paying off two loan groups in XXXX of this year, I have requested Nelnet re-disclose my loans on 5 separate occasions : XX/XX/24 ( rep did not provide her name per protocol when accepting and ultimately misapplying payment over the phone ), XX/XX/24 ( XXXX # XXXX ), XX/XX/24 ( XXXX # XXXX ), XX/XX/24 ( XXXX # XXXX ), and XX/XX/24 ( XXXX # XXXX ). On each occasion I have received verbal confirmation that my request would be submitted and go through within a few weeks, and yet not a single request has been heeded after 3 months. Additionally, I have received incorrect information regarding the monthly payment amount due ( was told on XX/XX/24 by " XXXX '' that my new monthly amount due beginning XX/XX/24 would be {$1100.00} ). This is not reflected on my account and subsequent reps have disputed the figure. On my most recent call ( XX/XX/24 ), I was told by XXXX that the loans were " indeed re-disclosed on XX/XX/XXXX '', that it " doesn't make any sense '' that the monthly payment amount has not changed, and that there are indeed " discrepancies '' that need to be looked into. She would not provide a timeframe for resolution. She also could not, or would not, attest to re-disclosure in writing, nor is relevant documentation available on Nelnet 's webpage. Inconsistent information from representative to representative occurs on nearly every single phone call, of which I keep recordings for quality assurance purposes should you deem them worthy of investigating. As a result, I have received, and continue to receive, higher monthly amounts due despite having completely paid off 2 loans this year owing to Nelnet 's refusal to properly submit, apply, and/or update my account requests for re-disclosure.
Frequently Asked Questions
What is Complaint #9042705 about?
Complaint #9042705 was filed against Nelnet, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-05-18T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.