Checking or savings account -- Managing an account -- Complaint #9042560
Complaint Overview
Complaint ID: 9042560
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Florida
ZIP Code: 33613
Date Received: 2024-05-18T12:00:00-05:00
Date Sent to Company: 2024-05-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a Truist Bank account in XXXX and encountered issues accessing my account information online. When I called customer service, they couldn't verify my phone number and advised me to visit the branch. Despite registering my number at the XXXXXXXX XXXX XXXX XXXX XXXXXXXX, the problem persisted. On, I attempted to transfer {$250.00} via XXXX to my XXXX XXXX account, but the transaction was held, and my account was subsequently blocked due to verification issues. Multiple calls to customer service and another branch visit on [ XXXX XXXX did not resolve the problem. As of XX/XX/XXXX, my account remains blocked, leaving me without access to my funds. Throughout this ordeal, Truist Bank has been unhelpful and unresponsive. Customer service repeatedly failed to verify my phone number or provide a permanent solution, and my visits to the branch were met with delays and ineffective resolutions. Their inability to address these issues has caused significant financial stress, especially as a XXXX relying on these funds for daily expenses. Caused me significant mental stress cause I have been without food for the past two days just because the systems of truist are age old and not upto date.
Frequently Asked Questions
What is Complaint #9042560 about?
Complaint #9042560 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-05-18T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.