Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #9038532
Complaint Overview
Complaint ID: 9038532
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Missouri
ZIP Code: 63031
Date Received: 2024-05-17T12:00:00-05:00
Date Sent to Company: 2024-05-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX I clicked on a link on XXXX that was a search result when I was looking for XXXX support phone number : XXXX : XXXX? XXXX XXXX XXXXXXXX % XXXX % XXXX & XXXX. While speaking with them ( XXXX ( XXXX ) XXXX ) to get an XXXX XXXX recovered, we tried identity verification methods that werent working. They had their fraud department call me ( XXXX ( XXXX ) XXXX ) and they said they were able to look into my account and see that there are fraud charges from bitcoin on the cash app account linked to the XXXX XXXX and the XXXX XXXX is locked. They had me download iperius app so they can remote in to my phone. They took over and removed my bank from my cash app and added a card saying its my XXXX XXXX virtual card. I informed them I did not want to do this but they had control of my phone and cashed out my full cash app balance ( {$6600.00} ) to a green dot bank card they added. They said XXXX XXXX is the bank that XXXX uses. That card is not my XXXX XXXX nor do I have the card in my possession. It has since been removed from my cash app but I have the last four digits ( XXXX ). They did an instant cash out. Once I realized it was fraud/scam, I immediately contacted cash app. I have been waiting for two days to hear back. I also filed a police report with XXXX XXXX XXXX : XXXX The cash app account is under " XXXX XXXX '' which is my maiden name. I recently got married and my last name is now XXXX. My cash app tag is XXXX XXXX.
Frequently Asked Questions
What is Complaint #9038532 about?
Complaint #9038532 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2024-05-17T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.