Checking or savings account -- Managing an account -- Complaint #9038521
Complaint Overview
Complaint ID: 9038521
Company: BMO Bank National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: California
ZIP Code: 90706
Date Received: 2024-05-17T12:00:00-05:00
Date Sent to Company: 2024-05-17T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I requested help using the XXXX application and while on the phone with the bmo banking representative she instructed through the process of initiating a XXXX transfer, after the first attempt was not successful she claimed to clear things up on her end and asked me to try again, I was asked to retry the process about 3 additional times and I said forget it and asked to just submit a wire transfer the representative guided me through that process and after a day of waiting that was also unsuccessful. I then received a phone call on XX/XX/XXXX XXXX confirm the wire transaction, which I did confirm and was told everything was fine. The wire was still never processed and bmo placed a restriction on all of my accounts it is now XX/XX/year> and the restrictions are still in place. I have gone into the branch to verify my identity thinking that was the issue and all they could do was reference me back to calling the 800 number for assistance. I have called every single day since and I am still not given any response or answers regarding my accounts. All of my money is tied up and I am unable to survive nor pay for anything.
Frequently Asked Questions
What is Complaint #9038521 about?
Complaint #9038521 was filed against BMO Bank National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-05-17T12:00:00-05:00.
How did BMO Bank National Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against BMO Bank National Association?
Yes, visit the BMO Bank National Association company profile at readthecomplaint.com/company/bmo-bank-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.