Credit reporting or other personal consumer reports -- Credit monitoring or identity theft protection services -- Complaint #9029850
Complaint Overview
Complaint ID: 9029850
Company: American Express Company
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Billing dispute for services
State: New York
ZIP Code: 119XX
Date Received: 2024-05-16T12:00:00-05:00
Date Sent to Company: 2024-05-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I would like to file a complaint against American Express XXXX Card services. My identity was stolen and I have made American Express XXXX Card services that my identity was stolen and that the charges made on my account are not me and therefore needs to be corrected.
Frequently Asked Questions
What is Complaint #9029850 about?
Complaint #9029850 was filed against American Express Company regarding Credit reporting or other personal consumer reports specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2024-05-16T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.