Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #9021265
Complaint Overview
Complaint ID: 9021265
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Pennsylvania
ZIP Code: 16602
Date Received: 2024-05-15T12:00:00-05:00
Date Sent to Company: 2024-05-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX I filed a dispute for XXXX transactions on my XXXX account that were unauthorized! My phone and purse were taken from my locker on XXXX while I was working a double shift. I provided XXXX with screenshots showing that my phone was in fact stolen and the claims that were filed with XXXX and how they were approved by assurant. XXXX of the XXXX transactions were person to person transactions, none of which I had approved. The XXXX transaction that I disputed was a money transfer to a debit card that doesnt belong to me draining my entire XXXX account. That transfer was a total of over {$4400.00}! I explained in the comment section what had happened and provided them with a letter of dispute as well. Exactly XXXX minutes after I filed the dispute I went to make sure I filed it correctly and the dispute was denied and closed. XXXX provide you with a screenshot as well. When I called customer service, the guy told me that he was going to reopen the dispute because even he believed it had been closed pre maturely and there was absolutely no way the dispute team with XXXX even looked into my claim because if they had they wouldve noticed right off the bat that the IP address that was used when the transactions were made- was flagged as suspicious and no money shouldve been allowed to be moved until the account was then verified- which it couldnt have been because I didnt have my phone! Ive looked several times since that phone call to see if the dispute was reopened and still XXXX hours later its still showing closed in my end!
Frequently Asked Questions
What is Complaint #9021265 about?
Complaint #9021265 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2024-05-15T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.