Credit card -- Problem with a purchase shown on your statement -- Complaint #9021156
Complaint Overview
Complaint ID: 9021156
Company: Barclays Bank Delaware
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Louisiana
ZIP Code: 70460
Date Received: 2024-05-15T12:00:00-05:00
Date Sent to Company: 2024-05-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX, booked a room with XXXX XXXX in XXXX, XXXX after a tornado occurred where I lived. I booked it for 2days, but upon arrival and it was not told to me upon booking, I would have to pay cash, and my credit card through Barclays was charged {$120.00}. I paid {$76.00} to XXXX XXXX for the stay on XXXX, and I didnt stay on XXXX, because I didnt have cash for the second night, but my credit card was charged for both nights. They are overcharging me for two nights when I paid for the one night I stayed there in cash. Barclays has ruled in their favor, and that is fraud, that my credit card has been charged the full amount, plus they received cash for my stay, they are double dipping on people and I also called Barclays that night of my arrival, and found out I had to pay cash, and talked to a representative named XXXX and she talked to the hotel directly and she informed me I would be refunded the {$76.00} on XXXX, but wasnt, so I was charged {$120.00}, as well as XXXX, and this is fraud and that business should be reprimanded, and Barclays should be made to remove the charge of XXXX, be removed from my card.
Frequently Asked Questions
What is Complaint #9021156 about?
Complaint #9021156 was filed against Barclays Bank Delaware regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-05-15T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.