Checking or savings account -- Closing an account -- Complaint #9020938
Complaint Overview
Complaint ID: 9020938
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Colorado
ZIP Code: 80033
Date Received: 2024-05-15T12:00:00-05:00
Date Sent to Company: 2024-05-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a new checking account with Capital One, after about a week of having the account open the account was frozen after I made 2 transactions through XXXX ( XX/XX/2024 ). On my capital one app it stated " Your funds are currently not available for withdrawal. Please call us at XXXX. '' I proceeded to call and I answered all their questions, submited an ID for verification, but they said " based on your answers were going to close your account and your funds will transferred to your bank listed on the account or a check will be emailed. '' My balance was close to XXXX so I assumed the account was going to be fully closed in a short amount of time, I tried to get my direct deposit switched back to my original XXXX account as soon as capital one told me that but my next two checks ( {$3200.00} ) were still accepted to the capital one account, without the option to use the money or transfer it. Ive called capital one numerous amount of times and all they can help me with is " I will write on the notes that you called but your funds will be transferred once the investigation is complete '' As of today XX/XX/2024 I still haven't received my funds and have paid hundreds of dollars in late fees and overdraft fees across my XXXX checking credit cards and my rent. I'm 2 months overdue on a Capital One credit card which is effecting my credit.
Frequently Asked Questions
What is Complaint #9020938 about?
Complaint #9020938 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-05-15T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.