Credit card -- Problem with a purchase shown on your statement -- Complaint #9020479
Complaint Overview
Complaint ID: 9020479
Company: Discover Bank
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Nevada
ZIP Code: 895XX
Date Received: 2024-05-15T12:00:00-05:00
Date Sent to Company: 2024-05-15T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had my Discover credit card stolen on XX/XX/2023. 3 charges were made at the same time on XX/XX/2023. One was a flight XXXX to XXXX then another one to XXXX booked and travelled on the same day. The other two were hotels. XXXX support that this charge was fraud. But the two other charges made by an unknown person were reversed and charged back to my card. They claim the merchant provided evidence supporting the charge. But the charges were not made by me and listed a different name as the primary and booking passenger. The email and telephone number were not mine. I think when they stolen my cards they saw my tax return in the same drawer to use for my personal information. The airline ( XXXX ) confirmed that only one passenger boarded those flights. Plus, the other hotel was notified that the credit card used for booking was stolen and reported as fraud. They spoke with guest but they told the hotel it was a mistake and to go back and discuss with travel agency ( XXXX ). The hotel agreed. But then the guest disappeared without hotel being able to collect cash. So, travel agency decided to dispute the fraud charge so they were not responsible. Discover has sided with two of the three travel agency against the fraud charges and hold me responsible. But the third charge is still fraud which is XXXX
Frequently Asked Questions
What is Complaint #9020479 about?
Complaint #9020479 was filed against Discover Bank regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-05-15T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.