Debt collection -- Communication tactics -- Complaint #9020316
Complaint Overview
Complaint ID: 9020316
Company: American Coradius International LLC
Product: Debt collection
Sub-Product: Private student loan debt
Issue: Communication tactics
Sub-Issue: You told them to stop contacting you, but they keep trying
State: Oklahoma
ZIP Code: 748XX
Date Received: 2024-05-15T12:00:00-05:00
Date Sent to Company: 2024-05-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX of 2024, I was contacted by American Coradius International, LLC via telephone regarding an outstanding XXXX loan debt purportedly owed. Despite repeated attempts over a week, the company persisted in its communication efforts. After speaking with a representative, I explicitly communicated my preference for all discussions about the alleged debt to be conducted through writing and for validation. During a particular conversation, a representative perused my professional website, seeking operational details such as business hours and work schedule. The representative stated that he would continue to contact me on my personal and business lines. On XX/XX/2024, correspondence was received from ACI indicating the existence of outstanding obligations from a previous XXXX loan XXXX XXXX XXXX XXXX XXXX. XXXX had been absent for more than three years despite diligent efforts on my part to establish contact and ascertain the status of my loans, including current balances. In response, a formal letter was sent to American Coradius International, LLC, outlining specific items to verify the debt 's authenticity, with documented proof required from the original lender. The letter was mailed on XX/XX/2024 and was received by ACI on XX/XX/2024. Despite my request, ACI persisted in contacting me via telephone. A subsequent letter, mailed on XX/XX/2024 and received by ACI on XX/XX/2024, reiterated the demand to cease all telephone communications without the requisite verification documentation. Regrettably, despite two formal written requests, American Coradius International, LLC has continued to contact me via telephone and has not provided any of the requested documentation. The company regularly calls from a different VOIP line each time.
Frequently Asked Questions
What is Complaint #9020316 about?
Complaint #9020316 was filed against American Coradius International LLC regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2024-05-15T12:00:00-05:00.
How did American Coradius International LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against American Coradius International LLC?
Yes, visit the American Coradius International LLC company profile at readthecomplaint.com/company/american-coradius-international-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.