Mortgage -- Trouble during payment process -- Complaint #9011047
Complaint Overview
Complaint ID: 9011047
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Loan sold or transferred to another company
State: Alabama
ZIP Code: 360XX
Date Received: 2024-05-14T12:00:00-05:00
Date Sent to Company: 2024-05-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
MY CURRENT ISSUE WAS NOT LISTED IN CHECK BOX. SEE BELOW. As I continue to research and telephone agencies to confirm information on website under legal. I have discovered that current mortgage servicer do not have license to operate in Alabama. Their website is misleading. I have requested for the company to provide proof of license to operate in the state where they are collecting. A complaint has been submitted to the State XXXX XXXX STATE BANKING DEPARTMENT regarding XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX unauthorized mortgage servicing activities in Alabama. This is being hardship on me as well as my family.
Frequently Asked Questions
What is Complaint #9011047 about?
Complaint #9011047 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-05-14T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.