Debt or credit management -- Didn't provide services promised -- Complaint #9009879
Complaint Overview
Complaint ID: 9009879
Company: Sunrise Credit Services, INC
Product: Debt or credit management
Sub-Product: Debt settlement
Issue: Didn't provide services promised
State: Texas
ZIP Code: 78109
Date Received: 2024-05-14T12:00:00-05:00
Date Sent to Company: 2024-05-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I was contacted by Sunrise Credit Services Inc. regarding a debt I owe to XXXX XXXX Services. This debt went into collection due to the pandemic. I defaulted and my personal loan was sent to collection. On XX/XX/2024, on agreement with both XXXX and Sunrise Credit Services Inc, I paid {$3600.00} as a full settlement on the account. Sunrise had indicated to me that by paying this amount, the account would be settled as agreed. They would send a letter stating the same with XXXX letter head and report to all the THREE credit buraus that the account is settled as agreed and the balance is {$0.00}. They have failed to do any of these to date. Three months later, Sunrise has not reported to XXXX that they collected money from me and XXXX accounts still show that I owe money. I called XXXX on XX/XX/2024 and they confirmed to me that this is true, I still owe them money and that Sunrise Credit Services Inc has not reported any payments to them.
Frequently Asked Questions
What is Complaint #9009879 about?
Complaint #9009879 was filed against Sunrise Credit Services, INC regarding Debt or credit management specifically about Didn't provide services promised. It was received by the CFPB on 2024-05-14T12:00:00-05:00.
How did Sunrise Credit Services, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt or credit management) and describe your issue in detail.
Can I see other complaints against Sunrise Credit Services, INC?
Yes, visit the Sunrise Credit Services, INC company profile at readthecomplaint.com/company/sunrise-credit-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.