Checking or savings account -- Managing an account -- Complaint #8987501
Complaint Overview
Complaint ID: 8987501
Company: PNC Bank N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Pennsylvania
ZIP Code: 19020
Date Received: 2024-05-11T12:00:00-05:00
Date Sent to Company: 2024-05-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was on an account with my mother in law, XXXX XXXX, who recently passed away. She passed on XX/XX/year>. When I went to close my account, it was discovered that transfers were made from the account using her credentials AFTER her death. I went into the PNC Bank XXXX on XXXX XXXX in XXXXXX/XX/XXXXand spoke with the XX/XX/XXXXXXXX, XXXX XXXX. She spoke to theXX/XX/XXXXXXXX and was advised that they would not allow me to file a complaint. They are violating XX/XX/XXXX XXXX I gave PNC a copy of the death certificate from the state of XX/XX/XXXXshowing that it could not be my mother in law as the transaction that took the balance was initiated several days after she was gone. While it may not be a large sum of money, PNC is failing in their fiduciary duty to protect my accounts. They pretty much advised me that if transactions are made that I myself did not perform, or that I know to be fraudulent, there is no recourse. This should not be allowed.
Frequently Asked Questions
What is Complaint #8987501 about?
Complaint #8987501 was filed against PNC Bank N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-05-11T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.